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Tracy Paliani

Tracy Paliani

Customer Experience & Operations Specialist

Customer Service / Support

Johannesburg, City of Johannesburg Metropolitan Municipality

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I’m a seasoned professional with over 25 years of experience across customer service, administration, IT, and telecommunications. My expertise spans SAP, Zendesk, CRM platforms, and IT asset management, with a strong foundation in project and risk management. I’ve supported global brands like Samsung, Betway, and Mukuru, consistently delivering high-quality service and operational efficiency. Currently pursuing a BSc in Business Administration, I’m passionate about driving customer satisfaction, optimizing systems, and mentoring teams toward excellence.

Project management
Operations
Risk management
It support
Customer service
Approximate rate: ZARR 250 per hour

Experience

I bring over 25 years of cross-industry experience in customer service, IT support, and operations, having worked with leading brands such as Samsung, Betway, Mukuru, and T-Systems. My expertise includes SAP, Zendesk, CRM platforms, IT asset management, and service delivery. I’ve led initiatives in risk mitigation, project coordination, and client engagement, consistently driving operational excellence. Currently pursuing a BSc in Business Administration, I’m committed to continuous growth and delivering impactful results across customer-facing and technical environments.

Education

Currently pursuing a Bachelor of Science in Business Administration at the University of the People (expected 2026), with a focus on management, service delivery, and business communication. Additional certifications in Bookkeeping and Travel & Tourism from Boston City Campus complement a strong foundation in customer service, operations, and administrative support.

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