Tonia Ramphisa

My objective is to leverage my technical support experience and customer-centric background to pursue entry-level technical support opportunities in the tech industry. I am dedicated to delivering exceptional customer service while rapidly acquiring the technical expertise necessary to excel in a technical support role.

With 6 years of customer service and sales experience, I transitioned from a Customer Support Specialist and Helpdesk Agent to a Customer Support and Helpdesk Team Leader, where I managed operations, trained customer support specialists, improved product and processes, and oversaw our escalations department. I possess Technical Support experience and am eager to leverage my extensive customer-centric background in a Technical Support Specialist role.

I have an incomplete Advanced Diploma in IT Systems Development, which includes modules in Computer Literacy, Praxis, Database Programming, IT Systems Management (including CompTIA A+ and Security modules), Systems Development, and Business Communication and Management. These modules provide me with a solid foundation in IT, combining technical skills and effective communication.

Furthermore, I am currently enrolled in a Full Stack Software Engineering program, with a curriculum spanning Git, C, Python, SQL, web development, and networking, which equips me with a diverse skill set. I have hands-on knowledge in scripting, server management, SSL certificates, and network fundamentals, which is directly applicable to addressing technical issues and providing prompt solutions.