Tine Vandewalle

I’ve spent the past 15+ years immersed in the travel industry, and I still get excited every time I help someone plan their next adventure. My career has taken me from airline operations and training at Brussels Airlines, to designing tailor-made trips across East Africa with Follow Alice, to five years in luxury concierge services handling everything from last-minute flights to complex, multi-stop itineraries.

Travel isn’t just what I do—it’s who I am. I recently wrapped up a 9-month trip through Southeast Asia, working remotely as a digital nomad while continuing to create unique, high-touch travel experiences for clients. That mix of professional know-how and personal exploration means I get what great travel feels like—and what it takes behind the scenes to make it happen.

I’m now looking to bring that blend of passion, insight, and practical experience to a senior travel consultancy role, and I’m open to contributing either as part of a collaborative team or in a freelance capacity—whatever best supports delivering exceptional travel experiences.

Travel Architect

Follow Alice

September 2022 - Present

Specialized in developing and selling bespoke travel products for Tanzania, creating unique safari and cultural experiences for high-end clientele.

• Responsible for development and sales of our products in Tanzania
• Mainly selling and managing our Kilimanjaro trips
• Building out our add-on trips to enhance customer experiences
• Successfully managed client relationships remotely during 9-month Southeast Asia journey

Lifestyle Manager - Travel Team

TEN Group | Cape Town, South Africa

August 2017 - May 2022

Managed comprehensive travel services for high-end members, delivering exceptional luxury travel experiences and training support.

• Handled every travel request for members, specializing in high-end customer service
• Provided training on platforms such as Amadeus and other travel systems
• Served as training buddy for new team members
• Managed complex luxury travel arrangements and client relationships

Trainer

Mindpearl | Cape Town, South Africa

February 2017 - August 2017

Delivered comprehensive training programs for Brussels Airlines operations and quality improvement initiatives.

• Conducted training for new intakes and upskilling existing agents for Brussels Airlines
• Monitored and improved quality and performance of the team
• Reported to trainer and quality manager on team progress

Customer Experience Manager

Mindpearl | Cape Town, South Africa

August 2016 - February 2017

Led quality improvement initiatives across international service centers, ensuring exceptional customer experience standards.

• Responsible for improving and maintaining service quality for centers in Suva (Fiji) and Cape Town
• Implemented and maintained quality structures across multiple locations
• Served as first line contact with Brussels Airlines customer operations

Team Leader - Senior Team

Mindpearl | Cape Town, South Africa

April 2016 - August 2016

Managed high-performing team delivering specialized ticketing and support services for Brussels Airlines.

• Led team of up to 12 ticketing, senior and support agents
• Monitored and improved quality and performance metrics
• Reported directly to Sales and Service Manager

Trainer

Mindpearl | Cape Town, South Africa

November 2014 - April 2016

Developed and delivered training programs to enhance agent capabilities and service quality for Brussels Airlines operations.

• Conducted training for new intakes and upskilling programs for existing agents
• Monitored and improved team quality and performance standards
• Collaborated with trainer and quality manager on continuous improvement

Customer Service Agent / Ticketing Agent

Mindpearl | Cape Town, South Africa

June 2013 - November 2014

Provided comprehensive customer service and ticketing support for Brussels Airlines Dutch and English markets.

• Handled Dutch/English inbound calls for Brussels Airlines
• Managed complex ticketing operations including reissues, revalidations, EMD issues
• Processed email inquiries for Dutch and English markets

Group Sales Agent

Lufthansa inTouch | Cape Town, South Africa

October 2011 - February 2013

Specialized in group travel sales and consultation services for travel industry partners.

• Consulted travel agents for group travel queries and solutions
• Prepared quotations for group bookings and established service contracts
• Built strong relationships with travel industry professionals

Travel Agent

Atlas Reizen | Waregem, Belgium

November 2007 - November 2010

Provided comprehensive travel services for both business and leisure clients, managing all aspects of travel planning.

• Business travel: booked airline tickets, transportation, and hotel accommodation
• Leisure travel: created custom-made packages and managed tour operator relationships
• Handled administrative tasks and maintained client relationships

I hold a Bachelor's in Social Work, which provides excellent foundations for client relations in luxury travel. I prioritize continuous learning through daily reading on diverse topics, industry podcasts, and staying current with tourism trends to ensure I can provide the most relevant and informed service to my clients.