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Kempton Park
Tian van der Walt

Tian van der Walt

Head of Customer Success

Upper Management / Consulting

Kempton Park, Ekurhuleni Metropolitan Municipality

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About Tian van der Walt:

Reading through 2 books the last while No Rules, Rules (Netflix) and The Ride of a Lifetime summarizes my focus and passion to think differently about business and how strategic thinking empowers people!

Having worked with all of the below prestigious clients and leading these successful projects, I have gained a great reputation within these clients and internally to strive for success and empower people to make better decisions through insights:

ABSA
BLUE LABEL TELECOMS
DISCOVERY (HEALTH, IT, LIFE, VITALITY)
EXXARO
FAIRWINDS CREDIT UNION (USA)
HAMILTON CITY COUNCIL (NZ)
LIBERTY
IMPERIAL
INVESTEC
MASSMART
NTT (DIMENSION DATA)
OECD (FRANCE)
OLD MUTUAL
RAND MERCHANT BANK (RMB)
SPAR
STANLIB

I am now ready to make the next step in my career, with an employer that is willing to give me the opportunity to continue innovating and making their company more successful. 

Experience

RESPONSIBILITIES AND EXPERIENCE
 - ESTABLISHING AND NURTURING RELATIONSHIPS WITH KEY CUSTOMERS.THIS INVOLVES UNDERSTANDING THEIR BUSINESS GOALS AND CHALLENGES.
 - FACILITATING TRAINING SESSIONS OR PROVIDING RESOURCES TO HELP CUSTOMERS UNDERSTAND AND UTILIZE THE FULL POTENTIAL OF THES OFTWARE.
 - ACTING AS A BRIDGE BETWEEN CUSTOMERS AND THE PRODUCT DEVELOPMENT TEAM, ENSURING THAT CUSTOMER FEEDBACK IS CONSIDERED FOR PRODUCT IMPROVEMENTS.
 - ENSURING CUSTOMER RENEWALS BY DEMONSTRATING ONGOING VALUE AND ADDRESSING ANY CONCERNS
 - IDENTIFYING OPPORTUNITIES FOR UPSELLING OR CROSS-SELLING ADDITIONAL FEATURES OR SERVICES TO EXISTING CUSTOMERS.
 - MANAGING A TEAM OF 10 PEOPLE TO ENSURE SUCCESS AND CAREER PROGRESSION.
 - SETTING THE STRATEGIC DIRECTION FOR THE TEAM AND WHAT GOALS NEEDS TO BE ACHIEVED FOR GROWTH AND SCALE

Education

2012 - 2014 | B. COM CHARTERED ACCOUNTANCY

2015 | B. COM HONOURS MANAGEMENT ACCOUNTANCY

2019 | CHARTERED GLOBAL MANAGEMENT ACCOUNTANT
          | ASSOCIATED CHARTERED MANAGEMENT ACCOUNTANT

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