Thulisiwe Hlakanyana
Customer Service / Support
About Thulisiwe Hlakanyana:
Proficiency in Microsoft Office (word, Excel, PowerPoint, Access, Internet)
Time management skills, Planning and Organisational skills, Interpersonal skills, Language skills
Flexibility, Good verbal and written communication skills, Ability to work independently and in a team.
Reporting skills, Ability to multitask. Ability to analyse information.
Experience
- Analyze customer service requirement and inform of all available services. Administer all customer orders.
- Provide appropriate consultation to customers for various products and services.
- Place order accordingly. Handle many inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues and provide solutions. Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets and customer queries
Education
Course : Human Resource Management N4 & N5
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