
Thokozile Ellinah Dlamini
Customer Service / Support
About Thokozile Ellinah Dlamini :
I'm a consultant with a 10 year debt collection and data capturing experience doing inbound and outbound calls in a call centre environment. I have also done office administration by sending statements to customers. I am capable of providing excellent customer service satisfaction to customers and clients.
Experience
I have a 10 year debt collection and data capturing experience in a call centre industry. I have good negotiation skills, listening skills, interpersonal skills and problem solving skills. I'm capable of providing good customer service satisfaction and good administration skills to customers. I'm a good team player and I can work independently well. I'm target driven and computer literate.
Education
I have studied for Information Technology National Diploma in Durban University of Technology.
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