Thokozile Ellinah Dlamini

I'm a consultant with a 10 year debt collection and data capturing experience doing inbound and outbound calls in a call centre environment. I have also done office administration by sending statements to customers. I am capable of providing excellent customer service satisfaction to customers and clients. 

I have a 10 year debt collection and data capturing experience in a call centre industry. I have good negotiation skills, listening skills, interpersonal skills and problem solving skills. I'm capable of providing good customer service satisfaction and good administration skills to customers. I'm a good team player and I can work independently well. I'm target driven and computer literate. 

I have studied for Information Technology National Diploma in Durban University of Technology.