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Thesigan Naicker

Thesigan Naicker

Unified Communication Specialist

Banking / Loans

Midrand, City of Johannesburg Metropolitan Municipality

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About Thesigan Naicker:

I have been working at African Bank for the past 12 years where I have developed a number of skills.In my current role I lead a team that is responsible for the product implementation , support , vendor management and customer services within the telephony infrastructure and dialer campaigns aligned to the banks strategy.i am confident I would be able to fulfill this position and add value to your organization.

Experience

  • Experience with managing a team in the telephony environment of the bank. Perform task such as 
  • RFP, RFQ
  • Budgets planning for telephony 
  • Sip and pri troubleshooting 
  • Application support 
  • Vendor management 
  • Incident management with root cause and impact analysis 
  • Performance and Sla review 

Education

I have a degree in Internal Auditing as well as an Advanced Diploma in Management Principles. In addition to this I have a number of other certifications.

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