Thandeka Sekete

I have the ability to provide clients with good, sound advice that will help to increase revenue and assets. 

 

This industry is an exciting one to be in and I am dedicated to keeping up to date with developments to benefit my employer, my customers and me. I possess excellent critical thinking and problem solving skills, along with the ability to make good decisions quickly. My skills also include having the ability to stay organised and to manage multiple accounts efficiently. I have an upbeat attitude and friendly demeanour with the ability to work with a team efficiently but I am also self-motivated with the ability to stay focused when working independently. I am able to thrive in fast paced working environment and to work to set targets problem solving abilities are first rate

Remote and Desktop Support

• Mail Configuration exchange (office 365)

• Windows 7/10 troubleshooting

• Application Support

• Network Support

• AD support

• Printer installations

• Printer Support

• Boardroom Tech Support

• New user Account Creation

• New user Set up

• SAP Support

• Microsoft Dynamic support

• Driver Support

• Printer Driver support

• Mapping of shared network drives

• VOIP Support 3CX

• Office 365 support

• Permission Management

• Member of Access AD management

• Proxy Configuration

• Mobile email Setup

• Vip support

• Hardware fault logging

• ITSM Ticket logging

• SLA targets

• Software support

• Company Assets ( Desktop , Laptop , keyboard , sim cards, mousses )

• Checking sim activations with ISP

Currently studying Diploma in IT

NQF Level 4. Technical Support (A+,N+)

NQF Level 5  Support System

MCP

MCSA

MCSE

Optic Splycing