THANDEKA NKETSI

Energetic office manager with 14+ years experience, seeking to leverage proven management and training skills to grow efficiency. Oversaw 4 offices in a high-volume short term insurance business. 

July 2007 to July 2021

Position: Admin Manager

Employer: 21st Century Funeral Services

(21st Century provides a full administration platform and services and the insurance business, including claims. It has earned a reputation as reliable, trustworthy providers of quality funeral services and, ultimately, peace of mind)

My position comes with the following responsibilities:-

Ø  Administration of written policies

Ø  Receiving and processing and verification of claims

Ø  Daily follow up on claims process with the underwriter

Ø  Monthly premium collection

Ø  Compiling monthly commission consultant reports

Ø  Supervising admin staff at all the companies branches

Ø   Training of new staff members,

Ø  Monitoring of staff

Ø  Calculating the underwriter premium

Ø  Liaising with the underwriter and clients when it is required

Ø  Improving turn around time for claims by delivering service excellence

Ø  Assist clients with claim related problems and making sure they are resolved

Ø  Dealing with queries concerning policies debit order and persal deductions

Ø  Debit order premium collection via Sage and Netcash

Ø  Reconciling money received at all branches to the companies bank statement

Ø  Giving service to intermediaries

Ø  Liaison function with all other departments

Ø  General office administration which includes faxing, filing and typing client letters

Ø  Compiling reports

Ø  Coordinate the distribution of work as well as performing any other duties assigned to me by the manager or supervisor from time to time.

Ø  Other duties as may be required from time to time.

Reason for leaving: Contract terminated

January 2005 – June 2007

Position:                Receptionist / Data Capturer

Employer:                  Profile Placements KZN

(Profile Placements is a registered employment agency.  It predominantly focuses on temporary recruitment and placements)

Ø  I performed general receptionist duties and management of the director’s diary.

Reason for leaving: Was offered better job prospects.

April 2020 – April 2021 Studied and completed NQF Level 5 through Inseta - 120 FAIS credits obtained.

August 2020 – completed RE 5 exam through Moonstone

April 2011 – July 2012 - Damelin College, Durban, South Africa

                                                Certificate in Long Term Insurance and obtained 120 FAIS credits obtained.

2005 – 2006  Studied at Rosebank College, Durban, South Africa

                                                Did a Hotel Management course but unfortunately couldn’t finish my

                                                Diploma due to financial issues at the time.

1999 – 2004                Pinetown Girls High School, Durban, South Africa

                                              Matriculated in 2004