Thabisile Mamasela

Dear Recruiter  

I hope this message finds you well.
I am Thabisile Mamasela, currently a Prestige Technician at Altron

Digital Solutions . With a strong background in Software installing , Support Tech and hardware.  I am seeking new challenges .   and am very interested in New opportunities and Exploring  .

I've attached my CV for your consideration and  hoping it will welcome the chance to discuss how my background might align with the needs of the Company. 

Thank you for your time and assistance.

Key Responsibilities:

1. Coordinating Support Operations: Oversee and manage the day-to-day activities of the support team, ensuring efficient and effective support delivery.
2. Troubleshooting and Escalation: Assist in troubleshooting and resolving customer issues, escalating complex cases to senior technicians or specialist teams as needed.
3. Communication and Customer Service: Provide excellent customer service, communicating effectively with customers, internal stakeholders, and the support team to ensure timely resolutions.
4. Process Improvement: Analyze and improve support processes, identifying areas for optimization and implementing changes to enhance efficiency and customer satisfaction.
5. Team Management: Supervise and motivate support team members, providing guidance, training, and development opportunities to ensure they have the necessary skills and knowledge to perform their job duties.
6. Reporting and Analytics: Generate and analyze reports to track support metrics, such as response times, resolution rates, and customer satisfaction.
7. Collaboration with Stakeholders: Foster strong relationships with internal stakeholders, such as product teams, sales, and marketing, to ensure alignment and effective communication.
8. Inventory Management: Manage inventory of spare parts, equipment, and other resources, ensuring availability and minimizing stockouts.
9. Quality Assurance: Enforce quality standards and best practices in support operations, ensuring consistency and adherence to company policies.
10. Technical Knowledge: Stay up-to-date with technical knowledge and product information to provide accurate support and guidance to customers and team members.
11. Problem Management: Identify and resolve root causes of recurring issues, implementing corrective actions to prevent future occurrences.
12. Documentation and Training: Develop and maintain knowledge bases, user guides, and other documentation to support support team members and customers.

Current Qualifications: Diploma IT , level 4 technical support , level 4 Business admin and have variety of certifications