About Thabang Letshabo:
I have experience in call center on both claims and servicing environment. Worked in Qa as a consultant were later promoted to QA Manager. My role was to Manage the Implementation and monitor the QA process
Determining, negotiating, and agreeing on in-house
standards and specifications Monitor and escalate the
standard with regards to QA.
Assist in reviewing and overseeing the gathering of
complaints and provide feedback to necessary parties.
Manage the compiling of all call Centre environment
conducting on-boarding process.
Credit Life Claim Consultant
Loading new death, retrenchment, disability claims to the
system, assessing and making decisions for payment or
Working Call Centre environment (inbound and
Investigating all fraudulent claims.
Liaise with Legal & Compliance Officer with Ombudsman
Interacting with FNB life product house for policy term
Coaching team members on voice interactions with
Determining and allocating of work types
Working on turn-around times and quality standard is
Bachelor of Business and Administration
NQF Level 5
Professionals who compete with Thabang
Professionals in the same Insurance sector as Thabang Letshabo
Professionals from different sectors near Lotus Gardens, City of Tshwane Metropolitan Municipality
Other users who are called Thabang
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