Tebogo Mpofu

• Handled a high volume of customer inquiries via phone and digital channels, providing clear explanations of betting options and odds.
• Identified and reported suspicious betting activities to uphold compliance and integrity of betting operations.
• Provided timely and accurate support to customers by addressing inquiries related to betting rules and account information.
• Utilized strong communication skills to resolve customer issues and enhance overall satisfaction during interactions.
• Maintained up-to-date knowledge of betting products and promotions to effectively assist customers and maximize engagement.
• Assisted customers in navigating complex betting options, enhancing their understanding and engagement with betting services.
• Managed and resolved high volumes of complex customer queries efficiently, enhancing satisfaction and loyalty.
• Utilized CRM software to track customer interactions and track issue resolution, contributing to enhanced service quality.
• Collaborated with risk management teams to monitor and flag unusual betting patterns, contributing to fraud prevention efforts.
• Communicated effectively with customers to explain betting procedures and promotions, enhancing user engagement and overall experience.
• Leveraged strong interpersonal skills from bartending experience to build rapport and trust with customers in a high-pressure contact centre environment.
• Utilized strong customer service skills from bartending to provide empathetic and effective support in a high-pressure contact centre setting.
• Maintained comprehensive knowledge of sports events, betting markets, and relevant odds to offer informed guidance and support to customers.
• Conducted post-interaction surveys to gather customer feedback and identify areas for service improvement.
• Leveraged strong multitasking and communication skills gained from bartending to manage multiple customer interactions efficiently in a high-pressure contact centre environment.
• Utilized conflict resolution skills honed as a bartender to handle difficult customer interactions with patience and professionalism in the betting environment.

Currently pursuing a BBA in public administration