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Tasneem Hoosen

Tasneem Hoosen

Customer service Team Leader

Telecommunications

Durban, eThekwini Metropolitan Municipality

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About Tasneem Hoosen:

I started my contact centre journey in 2017, customer service digital (chat/email/facebook/whatsapp) for a broadband company in the UK. Since then I have understood the requirements of a service rep and providing exceptional customer expectations.

In 2020, I have moved over being 1 out of 7 CSA that started a new campaign at Nutun/Synergy that is now celebrating their 4th year anniversary in 2024. I have started my journey as a CSA, then moved as an SME and due to my dedication and hard work became a team manager/leader within a year. I am now officially 2 years + senior team leader in the retail campaign and striving. I am client facing and have assisted with training our support staff through our peak season. 

Experience

7 years Customer service 

2 years operation team leader

Education

Business management -Short course

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