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Tapiwa Chivaka

Tapiwa Chivaka

End User Support Technician

Technology / Internet

Cape Town, City of Cape Town

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About Tapiwa Chivaka:

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented
attitude. Experienced in providing network and software support to users and developing and
implementing technical solutions. Adept at analyzing system performance and security to drive optimal
user experience.

Experience

• Established networking environment by designing system configs, setup and installing.
• Provided Tier I IT support to non-technical internal users through desk side support services.
• Configured hardware, devices, and software to set up work stations for employees.
• Explained technical information in clear terms to non-technical individuals to promote better
understanding.
• Responded to support requests from end-users and patiently walked individuals through basic
troubleshooting tasks.
• Take ownership of incidents assigned and ensured that SLA’s are met.

Education

Bachelor of Science: Computer Science,09/2017 - 06/2021.
Shijiazhuang Tiedao University

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