TAMILIA HOUY

I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined to decisive. I identify and develop opportunities.

• Process and reconcile all the time sheets of staff on excel
• Compiling the monthly salary time sheets every month. 
• Handle complaints from the clients related to the control room.
• Organize meetings with the staff.
• Administer all leave forms.
• Update the daily excel reports with pivot tables.
• Making SOP for the control room on Power Point
• Making out requisitions making sure the vat is correct included and correct corresponding to the Quotation or invoice.
• Set up shift roster and monthly standby roster on word.
• Contacting managers if there is any complaints sorting the complaints out.
• Arrange all interviews and appointments.
• Handling of hearings.
• Handling of warnings.
• Wintex – Remote arming of stores.
• Ajax system administration
• Italk system administration

Microsoft Office    

Telephone Skills  

Online Intelligences    

Tracking System   

Invoices                

Payments   

Renting properties  

 Collections  Writing letters   

Monthly statements    

Listener Trainer system 

 Wintex  

Ajax  

IMVS 4200 CCTV   

 Altecn Netstar 

Virgil Pro Module 1 – 3  

Sasetta Telephone Skills 

Prestige Academy Telephone Courtesy & Customer Service. 

Training Manager