About talent eric:
I am a customer service associate
Experience
In my experience of 2 year and 4 months in the remote role. I had been in charge of
many
responsibilities and undertaken many roles. One of the core responsibilities is
offering assistance to customers to ensure they find the right
product/service. Communicating with customers by email, phone and
chat and investigating and solving customer problems; some are rather easy,
but you will occasionally
face a complicated issue. Refer customers to senior staff when necessary. Provide
customers with refunds. Creating a new feedback procedure for clients or
improving upon the existing model. Learning about your company’s
products/services and remaining up to date with any changes. Meeting with
management to discuss possible improvements to the company’s customer
service.
Education
I have only completed matric and I have completed matric in 2015 in school called Berea park high school.
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