Sydwell Sibongiseni Jack

I am very ambitious, persistent, warm, self-organized, honest , accountable and motivated person with an aim of reaching the peak of life. It is always my utmost predicament that in whatever area or field I engage myself in, to add a value through my hardworking and commitment. 

Provides 1st line support to resolve user’s Technical issues remotely, Monitor and  escalates tickets and tasks to relevant support within IT team to ensure adherence to   the SLA. Creating and terminating users account in Active Directory. Administer IT procurement process (e.g. raising requisition and processing invoices for IT), Monitor and administer of IT contracts to ensure contract compliance, terminations and renewals.

Institution                               Walter Sisulu University

Course                                     ND: Information Technology (Communication Networks)

Year obtained                          2016        

SECONDARY QUALIFICATION

Last School Attended              Tsomo Senior Secondary School

Highest grade passed             Grade 12

Year obtained                          2012