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Suzanne Clark

Suzanne Clark

Hotel Director / Manager / General Manager

Tourism / Travel / Hospitality

Hermanus, Overberg District Municipality

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About Suzanne Clark:

Innovative hospitality executive with 20+ years of experience driving operational excellence and strategic transformation in luxury hospitality. Adept at enhancing revenue performance, optimizing guest experiences, and leading large-scale renovations aligned with world-class service standards. Passionate about cultivating high-performing teams, forging strong relationships with stakeholders, and embodying commitment to genuine Hospitality for everyone. Proven success in balancing financial performance with exceptional guest service to elevate brand reputation.

Experience

Silversea cruises -Director Operational Excellence

  • Driving Commercial Excellence: Spearheaded revenue optimization strategies through data-driven decision-making, enhancing financial performance across the fleet.
  • Strategic Renovation Leadership: Directed large-scale refurbishment projects, ensuring seamless execution aligned with ultra-luxury guest expectations.
  • Leadership & Talent Development: Mentored and guided Fleet Hotel Directors, fostering a culture of accountability, service excellence, and innovation.
  • Memorable Guest Experiences: Implemented Forbes 5-star standards, reinforcing brand reputation and personalized luxury hospitality.

 

Fleet Rooms Division Manager | Silversea Cruises | Monaco (July 2013 – Dec 2022)

  • Luxury Guest Experience Excellence: Defined and implemented fleet-wide housekeeping, Butler services, F&B, and laundry operations to uphold ultra-luxury brand standards.
  • Project Management & Renovation Strategy: Played a pivotal role in new vessel launches and comprehensive dry dock refurbishments, driving operational enhancements.
  • F&B Leadership: Elevated in-suite dining experiences, ensuring exquisite culinary offerings aligned with premium guest expectations.

Additional Experience in Luxury Hospitality

Held executive positions at Seabourn, Cunard, Birkenhead House & Royal Malewane, consistently delivering outstanding operational and guest service standards.

 

Education

AHLEI Diploma Hospitality Management - 1999

UCT - Data Analysis Certificate - 2022

School for Butlers and Hospitality ( Belgium) - 2018

UCT - Advanced Project Management Certificate - 2017

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