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Susan Masike

Susan Masike

Customer Information Consultant

Telecommunications

Johannesburg, City of Johannesburg Metropolitan Municipality

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About Susan Masike:

I am a call center agent dealing with customer service. My daily functions include taking orders, data capturing. Resolving customer queries is part of the corr functions and transferring of calls to relevant department. I have 3 years in the industry. I am passionate about customer satisfaction and ensuring that the after call experience is extremely good therefore making customer to choose your service at all times and also referring through word of mouth and good ratings.

Experience

Taking orders 

Data capturing 

Resolving of customer queries 

Transfer of calls 

Cross/Up selling

Attentive to detail 

Education

Matric/ Grade 12 at Athlone Girls High School 2003. English and Afrikaans, Accounting, Business Economics, History and Geography. Studied Sports Management at Boston city campus in 2004

 

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