Sthembile Mbongwana

I am Sthembile Mbongwana, I have more than a decade of professional experience in administration and KZN tourism. I prioritize and understand my customers. 

I have Good communication skills and computer skills. 

Jan 2007 until Nov 2007                       Durban Africa (Durban Tourism Authority)

Position                                                Information Officer

Responsibilities                                    Tours and Accommodation Bookings.

                                                            Information on Attractions, Tours and Accommodation. 

                                                            Making Ternaries and Marketing of the City and 

                                                                 surroundings. Daily sales report. 

December 2007-2017                            Ezemvelo KZN Wildlife

Position 1                                             Booking Sales Consultant (inbound call center)

Duties                                                  Booking accommodation, camping, providing accurate information and

marketing KZN Wildlife’s products. Office administration, capture payments, process refunds (EFT & credit card), Data capturing & website updates, tour coordination, lease with internal and external stakeholders. Preparing monthly reports Participating in marketing campaigns. 

March 2017 until now                           Ezemvelo KZN Wildlife

Position 2                                             Loyalty Program Officer

Responsibilities                                    Design, creating loyalty benefits and marketing material. Project management, identify and organize marketing campaigns, functions, shows, activations, collaborating, supporting the marketing strategy. Adding customer value, increasing sales by recruiting, retaining customers and achieving monthly sales targets. Internal and external stakeholder relationship management, attending to customer complaints.  Developing/maintain database, business analysis, manage budget. Leading and supervising a team. Prepare monthly reports. 

2003-2007                                            National Diploma Tourism Management 

Institution                                             Durban University of Technology (DUT) 

Courses                                                Tourism Management 1,2 & 3

                                                            Tourism Development 1, 2 & 3

                                                            Tourism Practice 1, 2, & 3

                                                            Marketing 1 & 2

                                                            Media and Public Relations

                                                            Communication

                                                            Law for Tourism

                                                            End-User Computing

2021- Current 

Institution                                             Mancosa Year 1

Courses                                                Bachelor of Business Administration

                                                            Business Communication 

                                                            Introduction to Business Management 

                                                            Economics

                                                            Business Mathematics 

                                                            End User Computing

                                                            Financial Reporting and Analysis

Year 2                                                  Organizational Leadership

                                                            Fundamentals of Human Resource Management

                                                            Management Accounting

                                                            Business and Society

                                                            Entrepreneurship And Small Businesses

                                                            Marketing

                                                            Business Statistics

                                                            Information System