Mpilo S Sibanda

A seasoned Insurance and Claims professional with demonstrated working experience and Knowledge for over 15 years in the Financial Services specifically Short-Term Insurance and Banking Sectors showcasing clear, sound knowledge and understanding of short term products, Claims Management (Personal, Commercial and Corporate Lines - Financial Lines: D & O, Commercial Crime, Trustee Liability, Financial Institutions (Bankers Blanket Bond, Computer Crime, Professional Indemnity), Commercial Professional Indemnity and Casualty.) from start to finish.
I come highly recommended as a problem-solver.

An open-minded, versatile, well-coordinated person with extensive experience in the following functions:
•Liaising with Insurers, administrators, underwriters, and other relevant Stakeholders, building a strong and effective professional relationship.
•Claims Dispute Resolution.
•Building and maintaining long-lasting relationships with loss adjusters, brokers, suppliers, and legal/claims professionals.
•Negotiating Large and Complex claim settlements and ensuring a fair settlement of a valid claim.
•Resolution of escalated queries and complaints.
•Risk mitigation in conjunction with Risk management teams and underwriters.
•Scrutinizing the validity of claims, investigating, and reporting suspicious and fraudulent claims.
•Attending to the broker/client meetings with legal representatives, vendors, and loss adjusters.
•Identifying potential future risk exposures, escalating to Underwriters, and risk managers for mitigation.

A seasoned Insurance and Claims professional with demonstrated working experience and Knowledge for over 15 years in the Financial Services specifically Short-Term Insurance and Banking Sectors showcasing clear, sound knowledge and understanding of short term products, Claims Management (Personal, Commercial and Corporate Lines - Financial Lines

Busy NQF Level 4 (Moonstone Business School)

RE5 Regulatory(FPI)

COP & ICIBS(Incomplete - 72 FIAS Credits) Insurance Institute of South Africa.

Cambridge University O Levels - Harare, Zimbabwe