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Durban Central
Snenhlanhla Mncube

Snenhlanhla Mncube

Real time analyst

Customer Service / Support

Durban Central, eThekwini Metropolitan Municipality

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About Snenhlanhla Mncube:

I'm an goal driven and ambitious person, I'm good at building intrapersonal relations. I love working with people, I take pride in what I do. 

Experience

Service Level supervision. Analysing and reviewing intraday performance, highlighting reasons for under/over performance and taking actions to improve performance. Understanding and reporting on call drivers, working closely with the operational team to understand reasons for customer contact. Assist in co-ordination of any on the day offline requirements for example training and coaching to ensure Service Level is not impacted and required training is delivered. 

Education

I did my Matric in 2012 at Inkamana high school and studied further at Majuba TVET college doing chemical engineering then also studied Personal Assistant studies at National Computer College. 

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