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Siyasanga Thembekile  Ngqongqwana

Siyasanga Thembekile Ngqongqwana

Digital Customer Service Consultant

Insurance

Sandton, City of Johannesburg Metropolitan Municipality

Social


About Siyasanga Thembekile Ngqongqwana :

I consider myself a dedicated hard-working, honest and reliable young woman that provides excellent premium service to clients. I'm able to work well under pressure by being positive minded, solution driven and quick to respond to clients enquires by providing excellent services that satisfies clients needs at all times.
I seek an opportunity to work with a company that offers career growth because i'm career- driven and live my life with purpose.

Experience

Employment History.


Service Consultant, Capitec Bank, East London
January 2015 — January 2017
฀ Working on behalf of the bank in a customer service role.
฀ Engaging with potential clients either in person or over the phone.
฀ Issuing out bank statements, opening savings accounts, granting loans, telemarketing and taking direct deposits.


Academy Financial Adviser, Old Mutual, Pretoria
June 2018 — December 2018
฀ Giving financial advise to clients regarding Life cover, Disability, Death and Funeral cover.
฀ Providing wealth protection advise, educational plan, savings plan and also short term Insurance.


Online Support and Retentions Consultant, Telesure Investment Group, Johannesburg
December 2018 — Present
฀ Ensuring excellent quality of service to customers.
฀ To perform any other functions as requested by management.
฀ Update the IT systems accurately and effectively with customer information and call outcome.
฀ To implement controls, procedures and reports when requested by management.
฀ Assisting with Dialdirect App, Website and monthly payback queries.
฀ Retaining existing clients and review policies. ฀ Assisting with policy cancellations.

Education

Education


Grade 12, Byletts High School, East London
January 2005 — December 2009
Matriculation


LLB Degree, University of Fort Hare, East London
January 2010 — December 2016
Bachelor of Laws


NQF LEVEL 6 Advanced, University of the Free State, Bloemfontein
January 2017 — December 2017
Certificate in Commercial Law


Management Development, University of the Free State, Bloemfontein
July 2017 — December 2018
Higher Certificate in Management Development


RE5, Moonstone, Johannesburg
March 2021 — May 2021
RE5 Regulatory Examination : Representatives in all Categories of FSP's

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