Siyanda Clement Masinyane

An intellectually curious and self-motivated IT graduate with passion for technology seeking a meaningful and a challenging role to a career in Information Technology and make a positive impact on customer experience. Skilled in computer networks, troubleshooting, programming with willingness to travel and grow through continuous personal and professional development.

Helpdesk, ensuring timeous resolution of all logged incidents.
Ensuring that all calls are accepted within the company specified SLA agreement.
Ensuring that all calls are closed/resolved within the company specified SLA agreement.
Unlocking of windows accounts and passwords.
Maintain End User environment –both remotely and on site.
Installing, configuration windows and checking for updates.
Installing, configuration Office 365.
Installing configuring software, operating systems and setting up equipment for users.
Connecting users to printers on the network.
Setting of VPN for users (install, test and train)
Assisting users to connect into network and connecting to Sophos.
Setup and troubleshooting of laptops, desktops, network devices, mobile devices.
Resolving support requests from end-users.
Research on problems and solutions.
Assisting, training users on how to communicate using live-streaming such as Ms Teams
Report writing for future use or auditing.
Assisting and train users in basic computer skills. Monitor PC, Printers, Connectivity
Hardware, and software. Ensure policies for usage and security are adhered to by the
users. Perform task and activities associated with maintenance of network connectivity to
ensure policy usage and security are adhered by users.
Ensure that computer anti viruses are updated.

2015-2017 National Diploma in Information Technology
School Durban University of Technology, Durban, KwaZulu-Natal
 

2001-2005 Grade 12
School Carl Malcomess High School, Kokstad, KwaZulu-Natal

August 14, 2019 Oracle Database Certified Associate Certificate