Siyabonga Plaatjie

Customer services, Administrative focused and target-driven professional with over 8 years of experience in customer service, sales support, and debt review. Proven track record in client relationship management, upselling services, and achieving performance targets. Trained in debt counselling and highly knowledgeable about the National Credit Act (NCA), National Credit Regulator (NCR) processes, and POPIA compliance. Experienced with platforms like Zendesk and Maximus CRM to manage leads, track conversions, and follow up on outstanding sales or service items. Confident communicator who thrives in fast-paced environments where client satisfaction, revenue growth, and process accuracy are key.

Client Liaison & Sales Consultant over 5 years experience, Conduct initial client assessments and present debt review solutions inline with the National Credit Act (NCA).Promote debt review services to potential clients through inbound and outbound calls. Convert leads into active applications by clearly explaining benefits, process steps, and long-term financial advantages. Achieve monthly targets for signed applications and qualified leads. Manage the full sales pipeline in Maximus CRM, tracking follow-ups, objections, and final conversions.Maintain regular contact with prospects to nurture interest and support them in the decision-making process. Use Zendesk to track customer queries and support tickets, ensuring quick resolution and service satisfaction.Collaborate with the legal and finance teams to finalize onboarding of new clients.Provide after-sales support to ensure client satisfaction and long-term retention.

Administrative Assistant Jun 2015 – Nov 2019 Provided administrative and clerical support to educators and school leadership. Managed student records, daily attendance, and general correspondence. Assisted with coordination of meetings, events, and distribution of school communications. Supported parents and students with documentation and resource access.

EDUCATION &TRAINING Debt Counselling Training(Completed, not certified), Unit Standard-based Certificate Dee’s Training | NQF Level 4, National Senior Certificate(Matric)Thaba Jabula Secondary School.