Siphosakhe Ngqolani

I am a 28 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in the hospitality industry to empower more knowledge. I am able to work different kinds of shifts and under pressure.

7 March 2018- June  2022Receptionist/Night Audit/Reservationist

·       Staff Training

·       Accountable for all Reservations  Managers duties (when Reservations Manager is on days off or on leave)

·       Training and coaching staff when and where necessary

·        Resolving guests problems quickly and efficiently

·        Checking reservations activity report

·       Ensuring all reservations have been taken correctly

·       Confirmation letters have been sent to guests, all info in confirmation letters is correct

·       Checking and responding to reservations e-mails

·       Ensuring all e-mails for the day are answered

·       Making sure e-mails are answered timeously within 24hrs

·       Checking arrivals for the next day to ensure all requests have been followed up on, and all rooms are allocated

·       Doing weekly arrivals list in detail for marketing, including all requests and memos

·       Updating and following up on deposit report twice a week

·       Checking all website reservation are updated, such as, bookng.com, expedia, hotel beds, safari now, Travel ground

·       Checking waitlist daily for any changes

·       Checking reservations filing is done

·       Doing weekly stationary ordering

·        Checking all rates and minimum stays are correct for peak periods

·       Updating Rates on Site minder

·       Responsible for Site Inspections

·       Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.

·       Answer all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.

·       Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation details are updated on all computers within required operating procedures.

·       Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.

·       Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.

·       Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.

·       Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.

·       Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbooks and provide update on everyday basis.

·       Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.

·       Make Dinner Reservations ,book  Tours and Transfers for the guests

·       Assist with check in and check out when its busy

·       Answers guests inquires, handles complaints and attend to the needs of the guests

·       Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and website.

·       Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

·       Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

·       Preparing the list of expected arrivals for the front office, and processing advance reservation deposits.

Update availability of all distribution channels like GDS, OTA and Web booking system

EDUCATIONAL BACKGROUND

Year:                2015 - 2017

Qualification: National Diploma Tourism  Management

Institution:     Walter Sisulu University

Year :               2016

Qualification: Certificate in Travelport Galileo

Institution:      Walter Sisulu University

Year :               2016

Certificate :     Learning and Teaching Development in Marketing for Tourism

Year :               2013

Qualification: Matric

Institution:     Sobantu Secondary School