Siphiwe Sikhakhane

IT graduate with a BCom in Management Information Systems and multiple certifications in cloud and network technologies, I bring a wealth of expertise to the table. My professional journey began as a Technical Administrator at a Telematics company, where I excelled in providing exceptional telephone, email, and SMS customer service. Later, I transitioned to an IT Operator role at an Enterprise Intelligence company, honing my skills in complex system problem-solving.

My passion lies in creating and delivering software-based solutions—from conceptualization to ongoing support and continuous improvement. I thrive in diverse environments, collaborating with various teams and leveraging my research, planning, design, and implementation abilities. Whether working independently or in a team, I embrace challenges and drive results.

Described as a Creator, Initiator, and Operator, I combine creative thinking, action-oriented execution, and meticulous attention to detail. 

During my free time, other than gaming I actively pursue personal development through IT, AI/ML, and personal growth courses. My curiosity extends to cybersecurity and staying abreast of tech trends through webinars and self-guided learning.

IT Professional | Customer-Focused | Certified in Cloud and Cybersecurity

Experienced in troubleshooting hardware, software, and network issues, providing first-line technical support, and ensuring system uptime. Skilled in managing IT operations, scheduling, and coordinating tasks in fast-paced environments. Proven ability to maintain accurate documentation, collaborate with teams, and deliver exceptional customer service.

Key Experience Highlights:

• IT Consultant (AppCentrix Pty Ltd): Managed helpdesk tickets, monitored infrastructure, and ensured SLA targets were met.
• Technical Scheduling Administrator (Cartrack Pty Ltd): Coordinated 100+ calls daily, scheduled technicians, and resolved client queries.

BCom in Information Systems | University of Zululand (2019)
Comprehensive education in IT systems, data management, and business processes, with a strong focus on Cloud Computing, Cybersecurity, and IT Solutions Development.

Certifications:

• Microsoft 365 Certified: Fundamentals (09/2024)
• Google Cloud: Associate Cloud Engineer Certification (07/2024)
• Oracle Cloud Infrastructure 2023 Architect Associate (04/2024)
• AWS Certified Cloud Practitioner (01/2024)
• Fortinet FortiGate 7.2 Administrator/NSE 4 (10/2023)
• CompTIA A+ (08/2023)
• Microsoft Azure Fundamentals (01/2023)