Siphesihle Mthembu

Energetic and performance-driven experienced Customer Service Team Manager leading teams, improving performance, identifying opportunities, and successfully defusing the toughest clients in a call center. Excellent Leadership skills, verbal and non-verbal communication skills, interpersonal skills, conflict management skills, and love creating positive outcomes for customers and staff.

My name is Siphesihle Nhlakanipho Mthembu well known as Alpha, born and raised through hardship and poverty but none of that has stopped me from becoming the best version of myself. I am writing this letter to express my enthusiasm for the position listed. The amalgamation of my experience in different industries that I’ve had the privilege of being in and the company’s values, I believe will be a unique and enriching experience for both parties. 

My experience has taught me that to achieve success; teamwork is the correct way to go. I believe that strong relationships with all the departments within the company take not just the company but the entire workgroup towards great success. I have taught myself to work cross-team and learn from every individual that I cross paths with. This has helped me become a great leader that is open to learn and lead at all times.

I am an Energetic and performance-driven experienced Customer Service Team Manager leading teams, improving performance, identifying opportunities, and successfully defusing the toughest clients in a call center. Excellent Leadership skills, verbal and non-verbal communication skills, interpersonal skills, conflict management skills and love creating positive outcomes for customers and staff.

I am not a dependent worker, I achieve the targets by working independently but also can work under supervision too. I am an extrovert and love people, but I can work alone when the need arises. I am passionate about my work and getting it done is the most important for me.

I hope you find me a perfect fit for this position.

Thank you for your consideration.

Im currently completing my second year of Project management at Richfield College.