Sinelisiwe Mpanza

I want to leverage my exceptional communication skills and customer-centric approach in a dynamic call center environment. Eager to contribute to a team dedicated to delivering outstanding customer service and achieving operational excellence

Customer Service & Debt Collection
Nutun BPO
2021
Oct 2023-April 2024
     Always shoot for the full amount to be paid and negotiate on how much is the client able to pay with you if desputing the full balance.
Recover past-due payments: You'll track down and communicate with debtor's to secure outstanding payments owed to your client (e.g. Individuals, Businesses).
Negotiate payment plans: Work with debtors to establish realistic and feasible payments schedules that satisfy both parties.
Maintain ethical collections practises: Adhere to strict regulations and ethical guidelines to ensure respectful and compliant interactions with debtors.
Document and report progress: Accurately track all collection activities, document debtors interactions, and report progress to clients regularly. Maintain positive relationships: Foster productive communication and understanding with debtors while prioritizing fair and professional conduct.
Problem-solve and seek solutions: Utilize creativity and critical thinking

St Martin De Porres High School

Grade 12