Sinazo Nathi Siswana

I am a passionate IT professional with excellent skills, dedicated to developing accessible technologies that promote empathy and understanding. Experienced at working collaboratively and bringing together different viewpoints to ensure technological solutions meet the needs of all users, seeking full-time employment.

Technical Support: June 2018 – December 2018, Berea College of Technology

• Installation configuration
• Connection of printers
• Connection of network cables.
• Troubleshooting technical issues
• logging and processing support calls
• setting up accounts for staff, ensuring that they know how to log in.

Technical Support: 06 February 2020 - 14 January 2021, Prodicel Academy Partner of Choice

• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Providing administration support
• Answering incoming calls; taking messages and redirecting calls as required.
• Filing Paperwork
• Administration work
• Speaking to customers to quickly get to the root of their problem.
• Maintain security and telecommunications system.
• Serve visitors by greeting, welcoming, and directing them appropriately.
• Customer Services, providing support to both prospective and existing customers.

Administrator: January 2022 - April 2022, Regent Business School

 Customer service 
 Administration 
 Enrollment 
 Providing information to students 
Taking enquiries 
 Customer service 

Maintaining positive business relationships to ensure future sales
 Present, promote and sell products/services using solid arguments to existing and prospective customers
Reach out to customer leads through cold calling
Achieve agreed upon sales targets and outcomes within schedule

Diploma in Information Technology