Sinako Masoka

E-Commerce Order Clerk and Store Floor Supervisor, experience in the company’s online stores, spar2u and spargs  and handling data maintenance through Sigma the Spar software, experience in merchandising store floor in hand with floor manager. Retail experiences lead to 4 years CRM 4 years administration experience 3 years and MS experience 15 years Sales 3 years and marketing too

Spargs Superspar
E-Commerce Order Clerk / October 2021 – Current
•Spar2U: M-Commerce
Overseeing orders are fulfilled using the spar2u management app
Handling customer complaints
Handling stocktake; planning, maintaining and operating stocktaking process Supervising 4 employees who pick and package orders

•Spargs: E-Commerce/Social Media E-Commerce
Handling orders through the Shopify platform
Handling customer service/complaints
Handling data maintenance, by check out of stock products, prices and ordering system Handling stocktake; planning, maintaining and operating stocktaking process Supervising 4 employees who pick and package the orders
Manage communication between Marketing department, IT department and finance department in terms of developing and maintaining issues within the website or Shopify app
Assist in enlisting new products for the website through data capturing 

•Shop Floor Supervisor
Supervising 25 employees who merchandise for the store and general aid the company needs
Assist HR with recruiting floor staff; interview, induction and training
Handle customer service/complaints
Maintaining ordering stock for the refreshments through DC and suppliers
Handling Price management, data maintenance and doing in store promotions
Push Sale for the company through making deals with suppliers and running promotions Assist in enlisting new products for the shop
Closing the store with store manager or floor manager

Spargs Superspar
Merchandiser / November 2020-October 2021
Merchandise stock using a rotating FIFO method, checking damages and expired stock Maintain housekeeping as daily operational
Doing orders from DC for the shop with telson
Handling orders and organising returns to suppliers
Handling customer service/complaints
 

Pep Home
Cashier / April 2020-October 2020
Close and balance cash drawers at the beginning and end of the day. Operate cash register to process sales on a daily operation
Handling housekeeping rules as store conducts
Bag merchandise for the customer and collect money from customer as service Handling customer service/complaints
Deal with unboxing merchandise and shelving on extra shifts.

Nhlaks Holding (Pty) Ltd
Business Secretary / June 2018- December 2019
Getting customers for the company
Running registrations for startup companies on all required databases Maintaining database for the companies
Assisting small businesses with business plan
Handle company administration tasks
Produced documents and slideshows for all meetings
Communicated on a high level with business executives
Upgrading of office technology and company database maintenance
Sourced and distributed prospective client leads to the sales team and I built an excellent relationship with the team, Handled administrative duties
General administration and data capturing.

Sedibeng TVET College Business Management Diploma / 2021
Financial Accounting, Entrepreneurship and Business Management, Management Communications, Computer Practice, Sales Management, Computerised Financial Systems.
 

Weiveld Agricultural and Hotel School Grade 12 / 2017
Accounting, Business Studies, Computer Applications Technology, English Home Language, Afrikaans First Additional Language, Mathematics Literacy and Life Orientation.