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Newlands East
Silindokuhle Lukhozi

Silindokuhle Lukhozi

Customer service consultant

Banking / Loans

Newlands East, eThekwini Metropolitan Municipality

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About Silindokuhle Lukhozi:

Results-driven customer service consultant with 2 years of experience in a financial institution. Skilled in handling customer inquiries, resolving issues, and providing excellent service. Complemented by a Diploma in Cost and Management Accounting, I bring a strong analytical and financial background to my work.

Key Strengths
- Excellent customer service skills
- Strong analytical and problem-solving abilities
- Financial knowledge and understanding
- Effective communication and interpersonal skills

 

Experience

Worked at SA Home Loans as a Help Desk Specialist for 1 year

• Advised and updated clients about their bonds via calls and emails

• Consistently met commitments to clients

•Ensured first call resolution while delivering exceptional service with every interaction

•Guided clients regarding their monthly instalments and provided financial options, empowering them to make informed decisions.

 

Education

Diploma: Cost and Management Accounting

Studied at Mangosuthu University of Technology

Taxation, Financial Management, Financial Accounting, Managemer ccounting, Practical Accounting - Pastel, Practical Accounting - Payroll

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