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Diepkloof Zone 5
Sihle Khumalo

Sihle Khumalo

Contact centre agent

Customer Service / Support

Diepkloof Zone 5, City of Johannesburg Metropolitan Municipality

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About Sihle Khumalo:

I am a well-rounded individual. I am one who strives for excellence in all that I do. I am goal-driven and I am always willing to learn. I do not fear being in a new and uncomfortable spaces. I always seek opportunities to learn and grow. I adapt well and I am a fast learner. 

Experience

I am currently working as an inbound contact centre agent for an American campaign. I have vast experience in the contact centre industry. I worked for a Telkom campaign as a billing agent for 3 years, assisting customers with billing inquiries and tech related issues with their wifi. I then was promoted to a case manager, where I would listen to detractor calls, give agent feedback and contact the customer back and fully resolve the issue. I worked in that department for a year where I also expanded into Fibre and ADSL troubleshooting. I then moved to the American campaign for Comcast. I now assist with billing and tech related inquiries. I also do retentions related work

Education

My highest level of education is Matric. I have completed a certificate in contact centre support NQF level 2

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