Shouneez Naidoo

Motivated professional offering proficiency in data entry combined
with strong mathematical and analytical thinking skills. Personable
team player with exceptional customer service abilities. Fast learner
and committed to continuous, self-directed learning.
Detailed Call Centre Agent bringing over 10 years in accounts
receivable and collections. Adept at reaching out to account
holders by phone, mail and email. Skilled in resolving collection
issues, adjusting accounts and correcting discrepancies or short
payments.

Credit adjustments
Collections processing
Fair debt practices
Delinquent account
management
Repayment plan structuring
Debt negotiation
Billing procedures
Sales experience
Customer Service

I've got grade 12 and completed a Health Workers course in 2005.