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Pretoria-Wes
Shiluva Venolia Sithole

Shiluva Venolia Sithole

Contact Centre Management student

Customer Service / Support

Pretoria-Wes, City of Tshwane Metropolitan Municipality

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About Shiluva Venolia Sithole:

Customer-centric & results-driven final year Contact Centre Management student seeking a dynamic role where I can apply my skills in customer service, leadership & team management to drive sales growth & exceptional customer experiences.

Experience

Final year Contact Centre Management student with a solid academic foundation in customer service, contact centre operations, and team management. Completed various projects and assignments focused on improving customer experience, process efficiency, and team performance. Eager to apply theoretical knowledge in a real-world setting and continue learning and growing in the contact centre industry.

Education

Final year student in Contact Centre Management at Tshwane University of Technology, equipped with knowledge in:

- Customer Service & Relations

- Contact Centre Operations & Management

- Team Leadership & Development

- Communication & Conflict Resolution

- Industry-specific software & technologies

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