Shanaaz Nagia

Dedicated and trustworthy individual with strong interpersonal sales and customer service skills. Sales Manager with over 10 years experience seeking opportunity to minimise customer dissatisfaction and increase customer loyalty.

CAREER SUMMARY

M. A PACKAGING

OFFICE ADMINISTRATOR ( 1 Oct 2018 – CURRENT)

·       Responsible for all administration tasks

·       Answering phone calls, processing quotation

·       Liaise with clients on sales enquiries

·       Ensuring that delivery orders is accurate

·       Building a good customer database to increase sales

TISSOT (WATERFRONT) SWATCH 

    STORE MANAGER ( 15 DEC 2015 – 30 JULY 2018)

• Achieved exceptional customer service through development and training of staff
• Conducting staff appraisals, setting objectives and supervising team in the achievement of KPI’s
• Attending to clients enquiries in a professional and friendly manner
• Merchandise store appearance and visual display

 SAN MARINA (WATERFRONT)

 STORE MANAGER (01 MAY 2003 – 20 SEPT 2015)

• Responsible for cash handling and daily banking
• Monitored the sales floor regularly
• Maximized sales and profitability
• Created and maintain team relationships
• Delivering high quality service ensuring that store is neat and presentable

Grade 12 incomplete -1 subject outstanding