beBee background
Customer Service / Support
Cape Town
Shanaaz Nagia


About Shanaaz Nagia:

Dedicated and trustworthy individual with strong interpersonal sales and customer service skills. Sales Manager with over 10 years experience seeking opportunity to minimise customer dissatisfaction and increase customer loyalty.






·       Responsible for all administration tasks

·       Answering phone calls, processing quotation

·       Liaise with clients on sales enquiries

·       Ensuring that delivery orders is accurate

·       Building a good customer database to increase sales



    STORE MANAGER ( 15 DEC 2015 – 30 JULY 2018)

  • Achieved exceptional customer service through development and training of staff
  • Conducting staff appraisals, setting objectives and supervising team in the achievement of KPI’s
  • Attending to clients enquiries in a professional and friendly manner
  • Merchandise store appearance and visual display


 STORE MANAGER (01 MAY 2003 – 20 SEPT 2015)

  • Responsible for cash handling and daily banking
  • Monitored the sales floor regularly
  • Maximized sales and profitability
  • Created and maintain team relationships
  • Delivering high quality service ensuring that store is neat and presentable




Grade 12 incomplete -1 subject outstanding

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