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Shadreck Dandawa

Shadreck Dandawa

AWS Technical Customer Service Associate

Customer Service / Support

Brackenfell, City of Cape Town

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About Shadreck Dandawa:

Dear Sir/Madam

 

I am a gentleman with an Advanced Diploma in Computer Science. I am an energetic and hardworking individual; with very good communicative and technical skills. Having worked within the industry for the past years, I have developed a wide range of skills that would meet, and exceeds the expectation for the role. I am looking for a challenging position, at which I can bring to light the experience I have gained, whilst accomplishing set tasks as required. I work under very limited supervision; I am goal oriented and very professional.

 

Kind regards,

 

Shadreck Dandawa

Experience

  • Troubleshooting and resolving straightforward customer requests and problems, referring to SOPs and technical documentation. Escalating appropriately when work significantly deviates from documented practices or when barriers arise.
  • Dive into technical details with customers and drive a constructive discussion (e.g., assessing systems involved in a customer’s account and explain why costs are accruing the way they are).
  • Identifying root-causes of operational issues and process inefficiencies. Submitting suggestions to management chain and TCS program owners and propose new SOPs.
  • Making customer-facing appropriate trade-offs: time vs. issue severity/SLA vs. case volume.
  • Prioritizing work on cases from customer (non-paid) for support, on inquiries related to account administration and billing, Makes requests of internal teams.
  • Analyzing data and assume responsibility for highlighting process gaps, recommending solutions, executing inter-function decisions.
  • Proactively seeking out learning opportunities to improve efficiency or gain expertise within your role

Education

Association of COMPUTER PROFESSIONALS

204 Bernett Wood Lane,Ashtead, Surrey KT21 2DB, UK

Tel: 0372 273442

 

AdvancedDiploma in ComputerScience

 

  • Information Systems Analysis& Design; AdvancedProgramming.
  • Information Systems Management.
  • Information Systems Principles & Networking (resultspending).
  • Networking Essentials.
  • Networking Administration.
  • Visual Basic 6.0 Programming Project.
  • City & Guilds Microcomputer Installation and Maintenance 2

 

Diplomain Computer System Design

 

  • Systems Analysis & Design.
  • Software Methodology.
  • Computer Systems for Small Business.

 

Certificate in Computer Programing

 

  • Computer Fundamentals.
  • Computer Programming &Operating.
  • Programming Problem.
  • Quick Basic Programming Project.

 

City & Guilds

 

  • Microcomputer Installation and Maintenance 2

 

Pitman's

  • Business Studies Level1 & 2
  • Bookkeeping & Accounting Level 2

 

Current Studies

 

  • AWS Solutions Architecture
  • CompTIA N+

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