Shadrack Mwale

I am a dedicated and results - driven sales consultant with over 5 years experience in the industry. Known for a customer - first approach, I excel at building strong relationships with clients and understanding their unique needs to provide tailored solutions. Passionate about delivering exceptional customer service and I am committed to creating long-term partnerships based on trust and mutual success. 

With extensive experience in both inbound and outbound sales, I have developed a strong ability to connect with clients, understand their needs, and provide tailored solutions. In the funeral insurance sector, I excelled as both an Inbound sales consultant and office administrator, managing client inquiries, processing policy details and ensuring customer satisfaction. My role involved making outbound calls to prospective clients, explaining insurance options, and effectively closing sales. In addition to my work in the funeral insurance sector, I have experience as a retail sales assistant where I honed my customer service and sales skills assisting customers with product selection and offering expert advice. Whether on the phone or in retail environment, I am committed to delivering excellent service and achieving sales targets. 

Senior certificate - Chris J Botha Secondary School 

Contact centre support - RIMS infomage