
Shabeer Shaik
Customer Service / Support
About Shabeer Shaik:
My contribution to your company:
I enjoy a challenging working
environment as I am a highly motivated
individual. I pride in my everyday
tasks and ensure everyday successes
which ultimately leads to personal
growth and company success. I strive
to continuously improve my skills even
when it calls for duties out of my job
specification. I have always grasped
new concepts with ease and managed
to implement new strategies and plans
with management and my colleagues. I
am focused, industrious, organized,
efficient and committed to follow proven
procedures and policies by adding or
modifying them as the business needs
change. I believe that with today’s ever
changing business environment, we
have to constantly adjust our business
strategies ensuring we stay ahead of
the pack.
Experience
My contribution to your company:
I enjoy a challenging working
environment as I am a highly motivated
individual. I pride in my everyday
tasks and ensure everyday successes
which ultimately leads to personal
growth and company success. I strive
to continuously improve my skills even
when it calls for duties out of my job
specification. I have always grasped
new concepts with ease and managed
to implement new strategies and plans
with management and my colleagues. I
am focused, industrious, organized,
efficient and committed to follow proven
procedures and policies by adding or
modifying them as the business needs
change. I believe that with today’s ever
changing business environment, we
have to constantly adjust our business
strategies ensuring we stay ahead of
the pack.
Education
MATRIC GRADE 12/
BMW Supertech Group
Group claims specialist/Auditor
Group traveller
Manager at Shelly Beach, New Castle, East London and Petermaritzburg
braches
Claim auditing
Assisting with restructuring
Proofing audit documents for BMW South Afica
Costing
Diagnosis FASTA
Dealer training junior staff for the group
Staff recruitment
Risk management of finance
Importing motor plan warranty payments
Assistancing technicians with authorisations, BMW CIA systems and work
procedures
Managering, mentoring and auditoring BMW dealers in KZN
Group Admin Manager 2018-2019
Ensure all staff are carrying out their duties accordingly
Ensuring that all tasks are completed timeously
Ensure all accounts and books are up to date
Motor plan and warranty payments are up to date
All customer queries are adhered to and dealt with timeously
All targets are achieved timeously
Group Admin Supervis
Inspect staff tasks and ensure that all goals are achieved
Reporting back to the dealer principle on the targets and goals for
given periods
BMW Supertech Group Panelshop (ARC)
Assisting with auditoring claims, payment, shortpayment and write offs.
Ensure all documentations are authorised and signed off by customers and
assessors.
Ensure all costing done correctly with with maximum profit
Ensure all aging analysis does not exceed 30 days.
Ensure all report and feedback given to directors timeously.
Old Mutual
Personal Financial Advisor 2015
COURSES
Admin Costing
Time management
Customer Satisfaction
Sam Level 1, 2, 3 customer base
Sales skills
Kerridge
Autoline: Dealer management system
Automate: Dealer management system
Pinnacle: Dealer management system
Microsoft Ofiice
Motor data autoline
REFERENCES
BMW SMG Durban
Trevor Meyor
Dealer Principal
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