Sean Steyn

Rocomamas – Harrington Street Cape Town South Africa

Period:  March 2021 - Present

Position: Operations Manager

Position entails the following tasks and responsibilities relating to the day to day running of the store:

• Operations Management – contact and go between the Front of House, Back of House and store Owners. Responsible for the streamline of operations and running of the store.  
• Team Performance - Management of the efficiency and teamwork of the store staff and management
• HR function -handling of team conflict as well as disciplinary procedures if needed.
• Hiring and onboarding of New Employees
• Inventory Management – management of the stock held and accounted for in store.
• Budget Management – management of the food costings and budget control for the store.
• Customer Satisfaction – management of customer satisfaction and handling of complaints.
• Marketing - Local in store marketing strategies and ideas.
• Logistics  - Management of the delivery and receipt of raw product for preparation as well as management of third party delivery services.  

Rocomamas – Kenilworth Cape Town South Africa

Period:  July 2020 – February 2021

Position: Second in Charge 

Position entails the following tasks and responsibilities relating to the day to day running of the store:

• Team Performance - Management of the efficient and teamwork of the store staff and management
• HR function -handling of team conflict as well as disciplinary procedures if needed.
• Inventory Management – management of the stock held and accounted for in store.
• Budget Management – assistance with the management of the food costings and budget control for the store.
• Customer Satisfaction – management of customer satisfaction and handling of complaints.

** Unemployment due to covid

Established a small gardening service whist hospitality was unable to trade.

Rocomamas – Rondebosch Cape Town South Africa

Period:  December 2018 – January 2020

Position: Second in charge 

Position entails the following tasks and responsibilities relating to the day to day running of the store:

• Responsible for the streamline of operations and running of the store. 
• Team Performance - Management of the efficient and teamwork of the store staff and management
• HR function -handling of team conflict as well as disciplinary procedures if needed.
• Inventory Management – management of the stock held and accounted for in store.
• Budget Management – management of the food costings and budget control for the store.
• Customer Satisfaction – management of customer satisfaction and handling of complaints.

Mugg and Bean – Constantia Cape Town South Africa

Period:  September 2017 – December 2018

Position: Operations Manager 

Position entails the following tasks and responsibilities relating to the day to day running of the store:

• Operations Management – contact and go between the Front of House, Back of House and store Owners. Responsible for the streamline of operations and running of the store. 
• Team Performance - Management of the efficient and teamwork of the store staff and management
• HR function -handling of team conflict as well as disciplinary procedures if needed.
• Hiring and onboarding of New Employees
• Inventory Management – management of the stock held and accounted for in store.
• Budget Management – management of the food costings and budget control for the store.
• Customer Satisfaction – management of customer satisfaction and handling of complaints.
• Marketing - Local in store marketing strategies and ideas.

African Spirit – Golden River and Silver Mountain Spur Cape Town South Africa

Period:  October 2007 – August 2017

Positions: Second in Charge/ Operations Manager 

Position entails the following tasks and responsibilities relating to the day to day running of the store:

• Operations Management – contact and go between the Front of House, Back of House and store Owners. Responsible for the streamline of operations and running of the store. 
• Team Performance - Management of the efficient and teamwork of the store staff and management
• HR function -handling of team conflict as well as disciplinary procedures if needed.
• Hiring and onboarding of New Employees
• Inventory Management – management of the stock held and accounted for in store.
• Budget Management – management of the food costings and budget control for the store.
• Customer Satisfaction – management of customer satisfaction and handling of complaints.
• Marketing - Local in store marketing strategies and ideas.