Seabelo Morena*

I am a driven professional with a proven ability to excel both as an independent contributor and as a dynamic leader within collaborative team environments. My leadership qualities shine through in my willingness to not only embrace constructive criticism but also actively seek it out, recognizing it as a cornerstone of personal and professional growth. I approach challenges with a diplomatic finesse that encourages open and productive interactions among team members.

Customer Service Representative
Icontact BPO
01 September 2023-Currently
Customer Service Agent(Colony Brands)
• International retail campaign, assisting customers with online orders from Clothes to food and other tribal item.
• Usage of Bluezone
• Taking Calls
Store Manager
EBUNDU PTY (LTD) | Jun 2022 – Feb 2023
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Creating reports, analyzing and interpreting retail data, like revenues, expenses, and competition. Tracking the shops' progress of weekly, monthly, and quarterly targets.
Monitoring and evaluating staff performance. Creating business strategies to attract new customers, expand store foot traffic, and enhance profitability.
Coordinating daily customer service operations (e.g. sales processes, orders, and payments).

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Coordinating and overseeing the planning, organizing, and delegating of work among the Sales Consultants.
Ensuring high levels of productivity are maintained.
Ensuring the highest levels of quality are met. Communicating job expectations to staff.
Customer Service Representative
Magnitude Group| May 2021 - Feb 2022
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Interact with customers via various communication channels, including phone calls, 100+ emails, or in-person visits.
Listen to and address customer inquiries, questions, concerns, and requests in a professional and courteous manner.
Identify and resolve customer issues, complaints, or problems effectively and efficiently.
Maintaining an average of 91% customer satisfaction rate Assisting customers with account-related tasks, such as updating personal information.
Accurately enter and maintain customer information and interactions in the company’s customer relationship management (CRM) system.

I am currently studying towards a virtual assistant qualification