
Sanele Skosana
Customer Service / Support
About Sanele Skosana:
I am passionate about people management and development. I have worked in the call centre industry for approx 14 years and love engaging and watching the growth with the call centre space. I love a challenge, work on solutions and creating better processes in the work space is what I enjoy most.
Experience
Currently employed at CCI SA as a Team leader. I have 3-4 years Team leader experience. Previousl employed at Kura SA also as a team leader and as a Performance coach and approx 6 months experience as a Quality assessor
Education
Matriculated 2009 Grey town High school
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The Call Centre Team Leader will be responsible for ensuring that systems are working efficiently. · Delegate duties based on operational demands. · Monitor productivity and drive Agents to achieve daily targets; · Update Agents on SLA terms SOPs policies monitor compliance; · Co ...
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