
Sanele Skosana
Customer Service / Support
About Sanele Skosana:
I am passionate about people management and development. I have worked in the call centre industry for approx 14 years and love engaging and watching the growth with the call centre space. I love a challenge, work on solutions and creating better processes in the work space is what I enjoy most.
Experience
Currently employed at CCI SA as a Team leader. I have 3-4 years Team leader experience. Previousl employed at Kura SA also as a team leader and as a Performance coach and approx 6 months experience as a Quality assessor
Education
Matriculated 2009 Grey town High school
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Support Centre Team Leader
2 days ago
Allspes (Pty) Ltd GautengThe Support Centre Team Leader will be responsible for providing quality and efficient customer service to customers through the daily management of a team of Support Centre Agents (coaching, counseling, training, motivation and problem solving). Additionally, the position is als ...
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Call Centre Team Leader
4 weeks ago
Vodacom JohannesburgInfinity Services Partner Company is looking for a Call Centre Team Leader to lead a group of customer resolution agents to ensure end-to-end customer resolution and drive sales through service. · Create a positive working environment that motivates agents to perform at the requi ...
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Manage and motivate the team to deliver excellent client experience and support sales targets. · Develop plans to achieve sales targets · Manage adherence to operational processes and policies · Communicate and implement team targets · Effectively manage team activities and escal ...