Samira Hassein

I completed matric with an exemption. I have 14 years of work experience, working within the Hospitality industry, Gaming and Administration.

I possess strong work ethics; I am familiar with Microsoft programs and am very effective at managing my time.  Working within the Hospitality industry required that I prioritize my work, accomplish assignments within tight deadlines, but yet deliver high quality service to both internal and external customers. 

I am confident that the skills and experience that I acquired in my previous roles will serve me well in your organization and hope to be given the opportunity to meet with you in person to convey to you my interest and answer any questions you may have.

Employment History

Company Name               :  Milnerton Links Golf Course Cape Town

Position                            :  Golf Operations / PRO Shop Assistant

Duration                           :  01 February 2024 – 28 December 2024

Duties:                             

§  Responsible for opening Golf Club daily at 06h00 and closing at 18h00

§  Receive golf bookings and payments

§  Daily cash up for Golf and Pro shop

§  Assist with guest queries

§  Ensure the Pro shop is clean and up to the standard required

§  Maintain stock levels

§  Ordering of stock from suppliers

§  Monthly stock take

§  Handle all forms of correspondence i.e telephone, email, WhatsApp

§  Capture members details and update memberships regularly

§  Daily capturing of new golfers

§  Manage golf bookings on Last Minute Golf and Golf Tee Times

§  Assist with tournaments and scoring

Company Name               :  San Lameer Estate

Position                            :  Estate Reception

Duration                           :  01 March 2023 – 23 December 2023

·        Ensure the Estate Reception is always clean and presentable to the standard required

·        Stock brochure stands when required

·        Generate all Villa bookings received via email and send out confirmation

·        Handle all forms of correspondence

·        Guest Relations

·        Email Arrival Departures and In-House Guest report to the Estate daily

·        Ensure the correct keys are prepared for all arrivals (Homeowner/ Guest arrival)

·        Check In and Check out of all guests

·        Activate all access disc’s and remotes via the Click On System

·        Work closely with security and the hotel

·        Manage sales of Beach bands and Firewood

·        Monthly recon on Beach band and wood sales

·        Stationary/Tea Coffee order

·        Up to date filing system

·        Update Homeowner database as and when required

·        Update systems with new Homeowner details

·        Minute department meetings

·        Register all vehicles entering the Estate

·        Generate vehicle permits and contractor permits

·        Shift work

·        Ensure professional and courteous relationships are maintained with all Home Owners and guests

·        Handover done after each shift

Company Name               :  Wild Coast Sun, Sun International

Position                            :  Casino Beach Pro Shop

Duration                           :  February 2018 – February 2023

Duties:                             

§  Receive golf bookings and payments

§  Daily cash up for Golf and Pro shop

§  Assist with guest queries

§  Ensure the Pro shop is clean and up to the standard required

§  Maintain stock

§  Ordering of stock from suppliers

§  Liaise closely with the hotel for group bookings

§  Handle all forms of correspondence

§  Capture members details and update regularly

§  Maintain golf data base

§  Daily capturing of new golfers

Company Name               :  Wild Coast Sun, Sun International

Position                            : Purchasing Officer

Duration                           : March 2017 – June 2017(Contract)

Duties:

• Obtain orders and purchase order requests from users and stores on a daily basis and ensure that they are actioned in terms of company policy and procedures.
• Maintain up-to-date supplier agreement documentation.
• Maintain up to date filing of orders
• Plan purchases in conjunction with hotel occupancy, functions, stores and user departments.

§  Follow-up and expedite orders to ensure timeous delivery.

• Punch order to the computer order system (IFS).
• Capture new suppliers onto system IFS
• Updating of prices and their duration on price comparison sheets on computerised purchase order entry system.
• Prepare daily summary of expected deliveries and follow up.
• Inform users of expected delivery dates.
• Supervise subordinates in purchasing, stores and receiving, ensuring that they adhere to laid down procedures.
• Meet with suppliers
• Provide excellent service to both internal and external customers
• Capture stock sheets Monthly stock take
• Co-ordinate meetings / staff activities
• Capture invoices
• Liaise closely with suppliers and maintain good working relationship

Company Name               :  The Maslow Sun Hotel Sun International

Position                            : Guest Relations Officer, Concierge

Duration                           : September 2013 – May 2014

Duties                                                                                                                             

• Meet and room VIP guests upon check-in
• Collect completed guest questionnaires from reception  daily
• Ensure complaints/compliments are addressed timeously and dealt with in a courteous manner in order to achieve maximum guest satisfaction.
• Make reservations and capture all guest information accurately on Opera System
• Ensure that VIP arrivals report is done daily
• Perform VIP room checks daily to ensure that the relevant amenities have been placed in the rooms
• Liaise closely with transport companies/travel agencies/airlines
• Assist guests with flights, tour and accommodation bookings as and when requested to do so
• Keep an up to date filing system on VIP arrivals
• Ensure the hotel lobby and all guest areas are clean at all times.
• Check and re-stock brochure stand
• Conduct site inspections for the hotel
• Completion of courtesy calls report daily – courtesy calls to in-house guests and departed guests

Company Name               : DNI-4PL Contracts, Blue Label Telecoms

Position                            : Human Resource Administrator

Duration                           : February 2013 – April 2013 (Contract)

Duties

• Manage data input into the PSIber system (HR system).
• Ensure all employee files are up to date
• Liaise with other departments and recruitment agencies with regards to new staff requirements
• Ensure company procedures are followed when hiring new employees
• Coordinate staff events i.e. Training, road shows, farewells etc.
• Set-up training room to the standard required 
• Distribute policy updates on an ongoing basis and load onto the Intranet (public server)
• Assist the Payroll manager prior to payroll run or when requested to by HRM
• Compile job descriptions in liaison with HRM.
• Create internal and external job advertising
• Screening of CV’s, set-up first interviews-follow recruitment process
• Conduct face to face/telephonic first interviews and short list candidates 
• Schedule second interviews with HOD and HRM
• Set-up psychometric assessments for short listed candidates
• Keep an up to date filing system of all applicants
• Keep a record of all training done
• Book training and where necessary coordinate travel arrangements

Company Name               : Sterkinekor Head Office

Position                            : Human Resource and Training Coordinator

Duration                           : August 2011 – October 2011(Contract)

Duties

• Compiled workplace skills plan.
• Completed training analysis, sourced training providers and scheduled training for employees
• Compiling and completion of job profiling for all staff.

Company Name               : Wild Coast Sun, Sun International

Position                            : Learning and Development Coordinator

Duration                           : July 2008 – October 2010

Duties

§  Provide excellent guest service to both internal and external customers.

• Handle all forms of correspondence, Calls, Visits/Email
• Maintain an up to date filing system.
• Ensure all departments receive all relevant information.
• Distribute reports as and when required.
• Co-ordinate the compilation of training statistics on a monthly basis.
• Make all necessary travel and accommodation arrangements.
• Co-ordinate/Monitor all administration related to learning and development.
• Liaise with Sun international Head office in respect of reports to be completed.
• Liaise with head office/departments/training providers regarding training.
• Update the necessary training registers as well as PeopleSoft (HR system)
• Take minutes of meetings as and when required.
• Assisting One Sun project Manager
• Coordinate/implement One Sun activities.
• Facilitate compliance training and customer service training for all staff
• Assist the L&D Manager with compiling the BBBEE report on a monthly basis.
• Assist the L&D Manager with compiling the Work Place Skills Plan(WSP)

I completed Matric with an exemption 

I furthered my studies at Varsity College and completed my studies with a Diploma in Hotel Management