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Samantha Naicker

Samantha Naicker

Worforce Planning Analyst

Telecommunications

Durban, eThekwini Metropolitan Municipality

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About Samantha Naicker:

I have worked in the BPO industry for the past 5 years,ultimately gaining experience in customer service,technical support,sales and most recent workforce management. I have worked within USA and UK geographical based campaigns. Largest headcount of 900+ FTE. I worked with a variety of WFM tools such as EWFM,Nice,EVS,Cisco Finesse,Zendesk and Cisco Incontact.

I am focused on putting my passions and skills to good use by supporting organisations in every way possible.

I believe there is always something new to learn,there is always something new! I enjoy collaborating with others either in person or virtually to gain different perspectives

Career Objective

To succeed in an environment of growth and excellence and earn a job that provides me job satisfaction and self development and help me to achieve personal and well as organisational goals.

 

Experience

I have worked in the BPO industry for the past 5 years,ultimately gaining experience in customer service,technical support,sales and most recent workforce management. I have worked within USA and UK geographical based campaigns. Largest headcount of 900+ FTE. I worked with a variety of WFM tools such as EWFM,Nice,EVS,Cisco Finesse,Zendesk and Cisco Incontact.

I am focused on putting my passions and skills to good use by supporting organisations in every way possible.

I believe there is always something new to learn,there is always something new! I enjoy collaborating with others either in person or virtually to gain different perspectives

Career Objective

To succeed in an environment of growth and excellence and earn a job that provides me job satisfaction and self development and help me to achieve personal and well as organisational goals.

 

Education

Grade 12 (NQF Level 4)

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