Ryno Rautenbach

Seasoned management professional with 19 years of experience across diverse industries. Expertise in Offshoring & Outsourcing, eCommerce, Shipping, Broadcasting & Entertainment Media, Office Automation, Banking, Commodities, Advertising & Marketing. Proven ability to consistently deliver results, exceeding employee, customer, and company objectives. Thrives on driving positive change that strengthens brands and impacts lives.  Passionate about fostering personal growth and recognizing people as the true foundation of success. 

Key Skills:

• Leadership & Strategy: Change management, strategic planning, team development, and operational efficiency.
• Operations Management: Process optimization, resource allocation, QA management, and workforce planning.
• Customer Experience: Development of loyalty programs, customer care strategies, and satisfaction improvement.
• Sales & Marketing: Sales planning, campaign management, upselling, and market trend analysis.
• Project Management: Recruitment, training, project execution, and reporting.
• Industrial Relations: Policy adherence, disciplinary management, and employee relations.

Core Experience:

Dash BPO (2022 - Present)

• Senior Operations Manager: Overseeing daily operations, driving efficiency, performance tracking, and client satisfaction.
• Operations Manager: Managed compliance, resource allocation, and team development, implementing strategies for client satisfaction and operational excellence.

Red31 Advertising and Design Bureau (2021 - 2022)

• Senior Operations Manager: Directed regional and national sales strategies, forecasted sales volumes, and managed staff to achieve growth objectives.

Nashua Central (2020 - 2021)

• Corporate Account Manager: Delivered scalable business solutions, managed customer satisfaction, and streamlined logistics from sales to delivery.

Sasfin Bank (2019 - 2020)

• Sales Manager: Coordinated sales efforts, developed marketing enablement strategies, and achieved sales targets.

MultiChoice (2007 - 2019)

• Customer Care Manager: Managed over 180 call center agents, developed customer service strategies, and enhanced loyalty programs.
• Contact Center Operations Manager: Oversaw KPI achievement, infrastructure management, and leader development.
• Call Center Supervisor: Focused on sales, performance management, and staff training.

Education

• High School Matric (2002)
• COPC Certified Manager (2023)
• Project Management Level 1 (2018)
• Customer Care Management Diploma (NQF Level 5) (2015)
• Harvard’s Stepping Up to Management (2011)