Roxanne Yacoob

I have been in the Telecommunications sector for 10 years. I have gained a  lot of knowledge and experience with regards to Customer service . I am able to work without any assistance and always willing to learn new things. I have good communication skills.

• I am a Quality Advisor for Call Insight.(2017- Present)
• I was a Customer Loyalty Advisor (2012- 2017)
• I assist with coaching and assisting agents with feedback on areas were its needs improvements on. Ensuring that agents are following the rules and regulation's of the business with regards to delivering customer service and compliance.
• Loyalty advisor- assisting with new contracts and plans. Explanation's of customer bills and services.

• I have completed Matric in 2007