Rose Melissa Ngubane

A passionate Hospitality Manager with over 22 years' experience working in three-to-five-star properties across South Africa.

I am diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated and proficient with all hospitality computer programs, implementing standards and not only ensuring ultimate GUESTs experience but also ensuring bottom-line profits for owners. I perform well under pressure, and I enjoy and respect my responsibility and challenges.

I have a successful relationship with both my fellow TEAM members and GUESTS. I am passionate about training young individuals in the hospitality industry. I can competently operate independently and in within a TEAM. I am honest, loyal and committed to my deliverables.

I am an avid learner and am always willing to perform challenging outputs. I am a thorough individual, and I believe strongly to follow through my responsibilities and also take full accountability for my responsibilities.

CONSULTANCY FOR THE REGENCY APARTMENT hotel Four Star (September 2020- August 2021)- Executive Housekeeper

African Pride Mount Grace Hotel FIVE STAR/ Magaliesburg / June 2013 – June 2020- Executive Housekeeper

African Pride Melrose Arch Hotel FIVE STAR/ Sandton / February 2010 – May 2013- Front office Manager

African Pride Melrose Arch Hotel/ Sandton / May 2003 – January 2010- Executive Housekeeper

Protea Bloemfontein Premier/ Bloemfontein/ April 2002 - February 2003- Front office Supervisor

Protea Hotel  Samrand / Midrand/ September 1997 -March 2002- Reception & Reservation Jr Manager 

NTERNATIONAL HOTEL SCHOOL- HOUSEKEEPING MANAGEMENT PROTEA HOTELS – VARIOUS QUALIFICATIONS  JUICED (How to succeed through Spectacular GUEST Service)  JUICED Facilitators  Wexler’s Quest for Quality and Widening the Hourglass  Revenue Management and Yielding  Train the GUEST service Trainer  Implementing GUEST Service Standards  Financial Managers Course  Chairing Disciplinary Enquiries  Interviewing and selecting for excellence  Leadership development programe module 1 & 2  Implementing GUEST service standards  Managing discipline in the workplace  MANAGING POOR PERFORMANCE AND INCAPACITY  Marriott Course for managing corruption  First Aid, Fire Fighting  Implementing GUEST service standards