Riyaad Osman

I am driven, a fast learner, resilient and eager to learn new skills. I strive to maintain a high level of commitment in my current profession and respond well to new challenges. I am observant and identify things quickly and can work well under pressure in ensuring deadlines are met for the benefit of the business. If given the opportunity, I believe my work ethic. approachable nature and ambitious attitude would make me a valuable addition to your company.

As a solution driven customer support analyst with over 15 years experience in delivering efficient and effective support to internal and external customers, herewith my key responsibilities

- Answering call and emails

- Highlighting and identifying ways to resolve issues

- Monitoring calls and tickets

- Acknowledging, logging and escalating issues reported