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Riyaad Osman

Riyaad Osman

Customer Support

Customer Service / Support

Cape Town, City of Cape Town

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About Riyaad Osman:

I am driven, a fast learner, resilient and eager to learn new skills. I strive to maintain a high level of commitment in my current profession and respond well to new challenges. I am observant and identify things quickly and can work well under pressure in ensuring deadlines are met for the benefit of the business. If given the opportunity, I believe my work ethic. approachable nature and ambitious attitude would make me a valuable addition to your company.

Experience

As a solution driven customer support analyst with over 15 years experience in delivering efficient and effective support to internal and external customers, herewith my key responsibilities

- Answering call and emails

- Highlighting and identifying ways to resolve issues

- Monitoring calls and tickets

- Acknowledging, logging and escalating issues reported

Education

2006-01 - 2007-12 

Certificate: Information Technology

College of Cape Town - Cape Town

 

2005-01 - 2005-12 

Certificate: Sales And Marketing Education

Damelin College - Cape Town

 

2004-01 - 2004-12 

High School Diploma

Garlandale High School - Cape Town

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