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Richard Williams

Richard Williams

IT Service Delivery Manager

Technology / Internet

Cape Town, City of Cape Town

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About Richard Williams:

Certified IT Services Manager with 23 years experience in IT Service & Operations. Demonstrated success and experience developing IT strategies, implementing new technologies & driving change. Exceptional leadership, communication and organisational skills. Ability to quickly analyse and identify problems that may impact the quality and cost of service. Process-oriented / Solution and customer focused. Strong analytical, problem solving and issue resolution skills. With experience in Managed Services, IT delivery, Project , Major Incident , Problem ,Change and Service level management and Passionate about Continuous Service Improvement. I have successfully led implementations of software & hardware deployments, which in-turn resulted in major cost savings. I have established and managed an EMEA integrated Incident, Problem & change centre, managed global delivery teams, I.T migration projects and data centre migrations. Always striving to act in accordance with current frameworks & best practices such as ITIL / Lean /Agile /Scrum/ COBIT and Six Sigma

Experience

Please have a look at my cv attached to my profile                                               

Education

Please have a look at my cv attached to my profile   

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