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Richard Sithole

Richard Sithole

Retail sales , customer services agent
Soweto, City of Johannesburg Metropolitan Municipality

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About Richard Sithole:

I am an over 10 years experienced retail sales and merchandising personnel blended with call center sales campaigns and customer services agent who has solved customer quirries and added values customer relation building of my previous company. Im very pationate about leading , meeting targets ,training and caring for the need. I have mastered the following skills : coaching, workplace relations, diversity,operational planning, communication skills, perfomance management, business ethics, talent management, building teams, recruitment process, empower team members, emotional intelligence, promoting learning culture, change management, leadership theories, risk management, knowlege management, decision making, mathematical analysis, finance for non financial managers, brand mix elements, projects planning, fire safety, basic life support theories, life support, medication admisteration, dementia level 1, food hygien, infection and control level 2, information governnace, first aid,  oral health,safeguarding adults, health ,safety and welfare, basic first aid awareness, bulding mental health resilience, stroke awareness, safeguarding adult level 1 &2, understanding learning disabilities,

Experience

I have worked for six years  as team leader/shift supervisor in a transport deparment (Forestry environment).  1996 to2001 .            (5 years)

I was recruited to undergo a sales and marketing  learnership  NQF level 4  and attained a certificate of competence : customer management NQF Level 4  from 2004 to 2005  and was awarded the certificate in 2007 after serving post training experience. 

I have worked as merchandiser ,field marketer, sales rep, area marketer   call center agent  sales consultant untill 2011.  (7 years )

From 2011 ,  together with partener , we established Mrizos and Sons Trading Enterprises Pty Ltd  and gets into sales and salon business.  In this company, i was responsible in the daily running of the whole organisation  :  managing and leacing a team of sales consultans ,   5 babershops , that is Managing and Marketing of companies brands.  Whilest here, i have attained a certificate in international trade, certificate in fundamentals of digital marketing , certificate in generic management NQF leve 5 . I have also cover some carer  giver courses and have gained some basic carer skills that can be beneficial to the organisation. (12 years)

Education

Certificate in Generic Management NQF LEVEL 5 ( Spec Con , South Africa)

Certificate in Fundamentals of Digital marketing (Google Skill Shop)

Certificate of Competence : Customer Management NQF LEVEL 4   (Service Seta , South Africa)

Certificate in International Trade (Wade World Trade UK )

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